Manage long-tail customer accounts and ensure messaging compliance across channels.
Track metrics, respond to inquiries, and proactively resolve issues for community customers.
Leverage AI tools daily to automate workflows, surface insights, and optimize account management.
Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Deliver consistently excellent customer care over chat, email, and video meetings while maintaining high CSAT scores.
Execute upsells and account expansions during support interactions to increase customer lifetime value and revenue.
Perform technical troubleshooting and data analysis to resolve complex issues independently before escalating.
Threecolts is the leading software suite for online & offline consumer brands, providing tools for revenue recovery, retail finance, multichannel operations, and pricing optimization. With over 500 employees globally and strong backing, the company is scaling fast across new markets and partner channels.
Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.
Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.
Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.
Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.
Provide thoughtful, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Drive conversion in the onboarding process by educating patients on pricing, process, or product.
Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.
Lead creative vision across all customer touchpoints to build a trusted brand experience.
Coach and mentor a team of designers, contractors, and agency partners while staying hands-on.
Drive high-performing campaigns across paid, organic, and emerging channels using performance data.
PadSplit is at the forefront of solving the affordable housing crisis. They offer a fully remote position with a competitive compensation package, unlimited PTO, and a strong mission-driven culture.
Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
Analyze customer interactions to improve AI response accuracy and reduce manual workload.
Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.